FREQUENTLY ASKED QUESTIONS

Certainly! Dogs are welcome on all pitches and in selected accommodations (recognisable by the dog icon).

You can load and unload at the accommodation, but you should park in the designated parking area. This way, the park remains safe and pleasant.

No, there must always be at least one adult (18+) present. Is that not a parent or guardian? Then written permission from the parents is required.

Yes, after checking in, you can enter or leave the resort with a vehicle until 11:00 p.m. and from 7:00 a.m. The rest of the night, it's pleasantly quiet at the resort.

No, we do not offer insurance ourselves. We recommend taking out travel and cancellation insurance so that you can enjoy your holiday without worries. However, we assure you that we do everything we can to ensure you have an unforgettable holiday.

- Up to 30 days before arrival: 100% refund
- 29 - 15 days: 50% refund
- 14 - 2 days: no refund
- 1 day or no-show: full amount will be charged
- Early departure: no refund

Cancelling? Email info@vacanzecolcuore.com with your name, resort, and reservation number.

No, but you can indicate a preference with your reservation. We will do our best, but cannot guarantee anything. You will receive the final site number upon check-in. Would you like to stay next to friends or family? Let us know!

- Request a quote via www.vacanzecolcuore.com or call +39 0365 388019.
- Confirm your quote or book directly via the website.
- Pay a 30% deposit within 7 days.
- Pay the balance upon arrival (no American Express).

Need to make any changes? Send an email to info@vacanzecolcuore.com. Modifications are possible up to 15 days before arrival, according to the booking conditions. We are happy to help!

- Accommodations: Check-in from 16:00, check-out before 10:00.
- Camping pitches: Check-in between 12:00 and 23:00, check-out before 12:00.

Each guest, including children, must present a passport or ID at check-in (no photos or copies). Bringing a pet? Then a passport or vaccination certificate is required.

Checking in after closing time? No problem! Just let the reception know, and we'll arrange the details.

You can arrive earlier and already enjoy the facilities, but your accommodation may not yet be ready. After check-out, we ask you to leave the accommodation, unless you've booked a late check-out. For the rest of the day, you can just enjoy staying at the resort!

No, the maximum capacity is there for a reason. For everyone's safety, we must enforce this, also for children and babies. Violation can lead to a fine, and that would be a shame for your holiday enjoyment.

Everything you need for a carefree stay!
- Pots, pans, cutlery, plates, glasses, and cups (adjusted to the number of guests).
- Cleaning supplies such as a brush, broom, and dustpan.
- Bed linen and towels (except at Papillon Country Resort).

Your stay includes bed linen and towels (except at Papillon Country Resort), final cleaning, water, electricity, entertainment, swimming pool, parking, kitchen inventory, heating, and Wi-Fi.

Stress, tourist tax, meals, and air conditioning with Climate Card (€0.75/hour after 8 free hours).

Our swimming pool opens when the season starts. No swim caps or specific swimwear required, and inflatable floats are also welcome.

Absolutely! Except at Sivinos Camping Boutique. We have fun activities for children aged 3-12 years (no babysitting service). Do not forget to book some activities in advance.

Let the BBQ begin! An electric BBQ is always allowed. Gas sometimes not, charcoal never. Enjoy it!

- Baby cot: €14 per stay
- High chair: €12 per stay
- Baby bath: €12 per stay
- Baby set (cot, chair, bath): €30 per stay
- Refrigerator (pitches): €10 per day
- Extra cleaning: €60 (standard included every 7/8 days)
- Bed rail: Free
- Children's extras only with accommodation bookings.

Yes! Each resort has charging stations. Ask at the reception for details.

Absolutely! Each resort has a restaurant, bar/pizzeria, and mini-market. Gluten-free options available, but be aware of cross-contamination. Booking is wise!

At Park Residence Il Gabbiano: Breakfast and half board available from 3 days. Little ones eat for free!

Certainly! Our convenient laundrette operates with coin machines.